Terms & Conditions

Terms & Conditions – Cake Mandi

Effective Date:13-09-2025

Welcome to Cake Mandi! These Terms & Conditions (“Terms”) govern your access to and use of our website www.cakemandi.com, products, and services. By using our website, placing an order, or engaging with our services, you agree to be bound by these Terms. Please read them carefully.

1. General

  • Cake Mandi is an online cake shop that offers cakes, gifts, and related products for various occasions.

  • By using our website, you confirm that you are at least 18 years old or using the site under parental/guardian supervision.

  • We reserve the right to modify these Terms at any time. Continued use of the website constitutes acceptance of the updated Terms.

2. Orders & Payments

  • All orders must be placed through our official website, phone, WhatsApp, or in person.

  • Prices for products are displayed in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise.

  • Payment must be made in full at the time of placing the order. We accept online payments via secure payment gateways, UPI, or cash on delivery (if available).

  • Customized cake orders require advance payment (50–100%) depending on the complexity of the design.

3. Delivery Policy

  • We provide same-day and scheduled delivery services within our service area.

  • Delivery times are approximate and may vary due to traffic, weather conditions, or unforeseen circumstances.

  • It is the customer’s responsibility to provide accurate delivery details (name, address, phone number). Cake Mandi will not be responsible for delays or failed deliveries due to incorrect information.

  • In case of failed delivery due to incorrect address or recipient unavailability, re-delivery may be charged additionally.

4. Cancellation & Refund Policy

  • Order Cancellations:

    • Regular cake orders can be cancelled up to 6 hours before delivery time for a full refund.

    • Customized or photo cakes cannot be cancelled once preparation has begun.

  • Refunds:

    • Refunds (if approved) will be processed to the original payment method within 7–10 working days.

    • No refunds are provided for incorrect addresses, recipient not available, or last-minute cancellations.

  • Quality Concerns:

    • If you receive a damaged or incorrect cake, please contact us within 2 hours of delivery with a photo of the product. We will investigate and provide an appropriate resolution (replacement or partial refund).

5. Product Availability & Substitution

  • All cakes are made fresh to order. In case a particular ingredient, design element, or decorative item is unavailable, Cake Mandi reserves the right to substitute with a similar option while maintaining the same quality and value.

6. Customized & Photo Cakes

  • For photo cakes, customers must provide high-quality images. Cake Mandi is not responsible for print quality issues caused by low-resolution images.

  • Customized cake designs are created based on customer requests, but minor variations in color, shape, or decoration may occur due to manual craftsmanship.

7. Intellectual Property

  • All content on the Cake Mandi website, including text, images, designs, and logos, is the property of Cake Mandi and protected under copyright laws. You may not reproduce, copy, or distribute our content without written permission.

8. Limitation of Liability

  • Cake Mandi will not be liable for any indirect, incidental, or consequential damages arising out of the use of our products or services.

  • Our liability, if any, is limited to the amount paid by the customer for the specific order.

9. Governing Law

  • These Terms shall be governed by and interpreted under the laws of India. Any disputes shall be subject to the jurisdiction of the courts in [Insert City/State – e.g., Noida, Uttar Pradesh].

10. Contact Us

For any questions regarding these Terms & Conditions, please contact:

📧 Email: cakemandigaurcity@gmail.com
📞 Phone: +91 95400 92900
🌐 Website: www.cakemandi.com